Delete your HEVA Fashion account

This page explains how to delete your HEVA Fashion account and what happens to your data. You can do it in the app, or by email if you no longer have the app.

Option 1: In the app (fastest)

1. Open the HEVA Fashion app and sign in.
2. Go to Profile → Delete account.
3. The app shows any reward points and coupons you will lose. Enter your password to confirm.

Your account is deleted immediately.

Option 2: By email (if you uninstalled the app)

1. Send an email to info@heva-fashion.com with the subject “Account deletion request”.
2. Send it from the email address on your account, and include the phone number you registered with.
3. If your account has no email address, or you no longer have access to it, include your phone number. We will contact you on that number to confirm that the account is yours before we delete it.

We will confirm and delete your account within 30 days of receiving your request, and we will email you when it is done.

What is deleted

• Your name, phone number, email address and password
• All saved delivery addresses and map location pins
• Street, house and pin details on your past orders (only the city and area are kept)
• Your notifications, notification settings and registered devices
• Your sign-in sessions and sign-in history, including IP addresses
• Return details and photos you submitted

What is kept, and why

• Order, payment and refund records are kept without your name or contact details, for accounting and tax purposes, for 5 years.
• Reviews you wrote stay visible, shown as “Deleted user”.
• Backups: deleted data disappears from our backups within about 30 days.

What you lose

• Unused reward points (including pending points) and unused coupons are forfeited. They cannot be restored or paid out.
• Deletion is permanent. If you want to use HEVA Fashion again later, you need to create a new account.

Questions

See also our Privacy Policy.